Ivan P.
Candidate code: 41352
Master
Lusignan, ECD, Guyana · 12 years of experience
Languages: Spanish · English
Maitre: 3 years of experience in the BANYAN TREE hotel chain at the Dhawa hotel, Cayo Santa Maria, Cuba. Assistant Maitre: 2 years of experience in the BANYAN TREE chain, Dhawa hotel, Cayo Santa Maria, Cuba. Captain waiter: 2 years of experience in the Blue Diamond hotel chain, Gran Memories hotel, Cayo Santa Maria, Cuba. Food & beverage server: 3 years of experience in the Blue Diamond hotel chain, Gran Memories hotel, Cayo Santa Maria, Cuba. Construction Cleaning Crew Leader: 2 years of experience.
Work experience
Master
Grupo hotelero Cayo Santa Maria
2021 – present
Supervised and coordinated work teams while maintaining high service quality standards. Resolved incidents, complaints and guest claims satisfactorily. Trained and coached waitstaff, achieving high individual and team performance. Coordinated daily hotel service for an average of 650 diners across different restaurants, optimizing shifts and reducing waiting times by 10%.
Master
Grupo hotelero Cayo Santa Maria
2021 – present
Supervised and coordinated work teams while maintaining high service quality standards. Resolved incidents, complaints and guest claims satisfactorily. Trained and coached waitstaff, achieving high individual and team performance. Coordinated daily hotel service for an average of 650 diners across different restaurants, optimizing shifts and reducing waiting times by 10%.
Captain waiter
Empresa Hotelera Cayo Santa Maria
2013 – 2015
Organised special events for groups, increasing repeat guests by 8% over two high seasons. Managed reservation books and table distribution, increasing guest satisfaction. Controlled china inventory and beverage stock, reducing shortages.