Eliset C.
Candidate code: 68691
Accommodations Manager
Matanzas, Cuba · 19 years of experience
Languages: Spanish · English
Accommodation manager with 19 years of experience in tourism as receptionist, public relations, housekeeper and head of reception.
Work experience
Front desk manager
Mintur Hotel Tuxpan
2025 – 2026
Oversee, monitor and ensure correct compliance with services at Reception, daily arrivals and departures, room changes and reasons, real-time availability, customer satisfaction, audit income in line with operations, sales and promotion of hotel products
Housekeeper
Mintur Hotel Tuxpan
2023 – 2025
Distribution and organization of work in the department, maintaining hotel hygiene, cleanliness, and organization in both rooms and public areas, staff planning, and resource control. Ensuring optimal room functionality, enhancing staff skills, training, and development, and maintaining fluid communication throughout the process involving departments like Reception and Technical Services to address customer requests and daily hotel operations.
Public Relations
Mintur Hotel Tuxpan
2016 – 2025
Greet customers, provide necessary information to guests, record important data, such as significant dates for them during their hotel stay, update Cardex records for personalized service to frequent guests, monitor Social Media and position our product, handle customer dissatisfaction or suggestions and maintain contact after their departure from the hotel to increase destination loyalty
Hotel Receptionist
Mintur
2007 – 2015
Greeting guests, providing general services and facilities at the Reception